These days, purchasing stuff online has been made easier and time efficient. That’s why I’m really disappointed that Lazada.ph‘s shipping services have gone from bad to worst. I used to be able to buy items from them and just pay COD. Now that service is no longer available for my area. They used to ship my orders via LBC, a shipping company whose services I’ve always been happy about. Now, they’ve switched to 2go and let me tell you, that company has the worst customer service ever!
I’ve called 2go every single time I have packages coming and I always get the same frustrating response. They keep me on hold for more than 5 minutes and for someone using a mobile phone, that’s costly. My emails to their FB and Contact Us page have gone ignored and despite several complaints to Lazada.ph, they have continued to use this courier, much to my disappointment.
A couple of years back, I ordered a power bank from Groupon. They used 2go as the courier and it took them three whole weeks to deliver the item to my address in Cebu. I know for a fact that Groupon shipped the item on time because I made follow ups and I even checked the dates on the package itself.
Two weeks ago, my friend bought a gift for my little boy from Lazada.ph. 2go was again delayed and they didn’t even deliver the bike to my address because their delivery guy was not around. I had to have the huge box picked up from their office which was a huge inconvenience!
Today, I tracked another order via 2go’s website and it showed that the package is “Out for Delivery” since August 1. It’s been 7 days and there have been no updates from them. Again, I’ve sent an email to Lazada.ph but I’m pretty sure they’ll just give me their standard apology but still not do anything about it. Below is a screenshot that I took of 2go’s website showing the status of my latest package:
In this day and age when competition is getting tougher and tougher for online businesses, providing reliable and consistent service to clients is important. For the past three years, I’ve been a regular customer of Lazada.ph and I must admit, they offer great prices. Their items are high quality but the fact that their courier is always delayed makes me seriously consider taking my business elsewhere. It probably won’t affect them that much but knowing that I’ll be spared from all the headaches is enough for me.